This Refund Policy explains cancellations and refunds for paid purchases on QuizNeko. Payments on the website are sold and processed by our authorized reseller and Merchant of Record, Paddle.com; in-app purchases in the Android app are processed through Google Play billing, and in-app purchases in the iOS app through Apple In-App Purchase.
1. What you are purchasing
The only paid product is a point top-up: prepaid points that are credited to your account immediately after payment. Points are spent only on digital features and passes within QuizNeko (see Reward Policy). Points are not cash and cannot be withdrawn or transferred.
2. Right to cancel & refunds
- Points are digital content delivered instantly, so only points you have not yet spent are eligible for a refund. The part corresponding to points already spent is not refunded.
- For website purchases, the cancellation window depends on the country you buy from and is governed by the refund policy of Paddle as Merchant of Record — 14 days in the EEA and the UK, and shorter elsewhere (7 days in South Korea, for example).
- As Merchant of Record, Paddle may still issue a refund at its own discretion, including for points that have already been spent. That decision is Paddle's and is not ours to overturn.
- Refunds for Android app purchases are requested through Google Play under Google Play's refund policy. When Google Play refunds or reverses a purchase (including chargebacks), the same point clawback and point debt rules below apply.
- Refunds for iOS app purchases are requested from Apple at reportaproblem.apple.com under Apple's policies. When Apple refunds or revokes a purchase, the same point clawback and point debt rules below apply.
- When a refund is issued, the refunded points are removed from your balance. If you had already spent some of them, the shortfall is recorded as a point debt; your balance never goes negative.
- A point debt carries no interest or fee and is repaid automatically out of your next point purchase. Until it is repaid, account deletion is unavailable.
- Approved refunds for website purchases are returned to your original payment method by Paddle, usually within 5–10 business days.
3. Non-refundable cases
- Points already spent on features or passes, except where Paddle exercises its own discretion as Merchant of Record, or where Google Play refunds an Android app purchase under its own refund policy, or where Apple refunds an iOS app purchase under its own policies (see section 2).
- Promotional points granted by an administrator — they were not purchased, so they are not eligible for a cash refund.
- Accounts terminated for fraud or abuse under the Terms of Service.
4. How to request a refund
Email us at contact@metagrid1.com with your order ID as soon as possible and within the cancellation window that applies to you (see section 2). As Merchant of Record, Paddle may also handle billing questions and refunds directly. If you purchased in the Android app, request a refund through Google Play (see section 2), or email contact@metagrid1.com with your Google Play order number, which starts with GPA. If you purchased in the iOS app, request a refund from Apple at reportaproblem.apple.com (see section 2), or email contact@metagrid1.com.
5. Chargebacks
Please contact us before opening a chargeback with your bank. Chargebacks filed without contacting support may result in point clawback and restriction of future purchases.
6. Pricing & taxes
On the website, prices are shown in US dollars (USD) before checkout, and applicable taxes (such as VAT or GST) are calculated and added at checkout by Paddle as Merchant of Record. In the Android app, prices are shown in the local currency set by Google Play, and applicable taxes are handled by Google Play at the time of purchase. In the iOS app, prices are shown in the local currency set by the App Store, and applicable taxes are handled by Apple at the time of purchase.
7. Contact
Questions about billing or refunds: contact@metagrid1.com.
Last updated: 2026-09-15