This Refund Policy explains cancellations and refunds for paid purchases on QuizNeko. Payments are sold and processed by our authorized reseller and Merchant of Record, Paddle.com.
1. What you are purchasing
The only paid product is a point top-up: prepaid points that are credited to your account immediately after payment. Points are spent only on digital features and passes within QuizNeko (see Reward Policy). Points are not cash and cannot be withdrawn or transferred.
2. Right to cancel & refunds
- Because points are digital content delivered instantly, a top-up becomes non-refundable once the points have been spent.
- If your purchased points are still unspent, you may request a full refund within 14 days of purchase.
- Approved refunds are returned to your original payment method by Paddle, usually within 5–10 business days.
- When a refund is issued, the corresponding points are removed from your balance. If some were already spent, a point debt equal to the spent amount may be recorded.
3. Non-refundable cases
- Points already spent on features or passes.
- Promotional points granted by an administrator — they were not purchased, so they are not eligible for a cash refund.
- Accounts terminated for fraud or abuse under the Terms of Service.
4. How to request a refund
Email us at contact@metagrid1.com with your order ID within 14 days of purchase. As Merchant of Record, Paddle may also handle billing questions and refunds directly.
5. Chargebacks
Please contact us before opening a chargeback with your bank. Chargebacks filed without contacting support may result in point clawback and restriction of future purchases.
6. Pricing & taxes
Prices are shown in US dollars (USD) before checkout. Applicable taxes (such as VAT or GST) are calculated and added at checkout by Paddle as Merchant of Record.
7. Contact
Questions about billing or refunds: contact@metagrid1.com.
Last updated: 2026-07-31